Frequently asked questions

Collapsible content

check_box

1.How do I order my mini?

Choose your animal model, select your favorite overall style, and add the mini to your cart. After your order is confirmed, our artist will create and finish your mini individually by hand.

check_box

2.Will my mini look exactly like the photos?

Product photos show examples of our previous work. Because every mini is individually handmade, colors, decorations, facial details, and finishing may vary slightly. Your mini will follow the animal model and overall style you selected, but no two minis are exactly alike.

check_box

3. Can I request exact colors or decorations?

You may leave a request in the order notes, but exact colors and decorations cannot be guaranteed unless we confirm the request in writing. Our artist chooses the final arrangement while following your selected overall style.

check_box

4. How long does it take to make my order?


Each mini is handmade to order. Our current processing time is approximately 5–7 business days before shipping. Weekends and public holidays are not included.

check_box

5. How long does shipping take?

check_box

6. Do you offer free shipping?


Free standard shipping is available on eligible orders of $45 USD or more shipped to the United States, Canada, and eligible European destinations. Eligibility is calculated at checkout after discounts and before taxes.

check_box

7. Will I need to pay customs duties?


Where supported by our shipping service, we use a duties-paid shipping method and cover applicable import duties. If a carrier or customs authority unexpectedly requests payment, please contact us before paying so that we can review the charge.

check_box

8. Can I cancel or change my order?


Contact us within 24 hours of placing your order. Changes or cancellations may be accepted only if production has not begun. Because every mini is handmade to order, we cannot guarantee changes or cancellations after materials have been prepared or production has started.

check_box

9. Can customized products be returned?


Customized and handmade products cannot be returned or exchanged because of a change of mind, minor handmade variations, or differences that remain within the selected animal model and overall style. If your item arrives damaged, has a material quality issue, or is different from what you ordered, contact us with your order number and clear photos or video.

check_box

10. Is this product suitable for children?


Super Squisher minis are handmade collectibles recommended for ages 14 and over. They may contain small parts and are not intended for children under 3. Do not place the product in the mouth. Squeeze gently and keep away from sharp objects, excessive heat, water, pets, and very young children.