TERMS OF SERVICE

Last updated: September 7, 2026

OVERVIEW

Welcome to Puffling. The terms “we,” “us,” and “our” refer to Xiong Corss Border Company LLC, trading as Puffling.

We operate this website and online store, including its information, content, features, products, and services (the “Services”). Our store is hosted by Shopify.

These Terms of Service, together with the policies referenced below, govern your use of the Services and purchases from us. Personal information is handled as described in our Privacy Policy.

Nothing in these Terms limits consumer rights that cannot be excluded under applicable law.

SECTION 1 — ELIGIBILITY AND ACCOUNTS

To place an order, you must have the legal capacity to enter into a purchase agreement or act with the involvement and authorization of a parent or legal guardian.

You agree to provide accurate and current billing, payment, contact, and shipping information.

If you create an account, you are responsible for protecting your login credentials and notifying us if you suspect unauthorized access.

SECTION 2 — HANDMADE PRODUCTS

Puffling products are individually made and finished by hand.

Unless a product page expressly identifies a specific piece for sale, photographs and videos show examples of previous creations and illustrate the general animal model and overall style.

Minor variations may occur in color, shape, dimensions, facial details, decorations, texture, and finish. Screen settings and lighting may also affect how colors appear.

Handmade variations described before purchase do not mean that a product may materially differ from its description or from options we have expressly agreed to provide.

SECTION 3 — PRODUCT SELECTION AND CUSTOMIZATION

Please review your selected animal, style, and any other available options before checkout.

Options described as “Artist’s Choice,” “Surprise,” or similar allow our artist to choose details within the description of that option.

Unless expressly confirmed, a reference photograph is used as inspiration and does not guarantee an exact reproduction.

If a particular color or decoration is important to you, contact us before ordering. Requests made through order notes, email, WhatsApp, or social media are only agreed specifications when we expressly confirm them in writing.

We may share photos and videos to help you choose. Pre-shipment approval is included only when expressly agreed.

SECTION 4 — ORDERS

Placing an order is an offer to purchase. An order is accepted when payment has been successfully processed and we issue an order confirmation accepting it.

We may decline an order for reasonable reasons, including suspected fraud, payment problems, unavailable products or materials, shipping restrictions, or requests we cannot lawfully fulfill.

Where permitted by law, we may cancel an affected order if an error or inability to fulfill it is discovered. We will notify you and refund amounts paid for any products we cancel and do not supply, together with associated charges where applicable.

Please check your delivery address and selected options carefully before placing an order.

SECTION 5 — CHANGES AND CANCELLATIONS

Please contact hello@puffling.shop promptly if you wish to change or cancel an order, preferably within 24 hours.

We will review whether production has started and whether the request can be accommodated. Voluntary changes and cancellations may not be possible once production has begun.

This does not limit any statutory cancellation or withdrawal rights. Refunds are handled in accordance with our Return and Refund Policy and applicable law.

SECTION 6 — PRICES, PAYMENT, AND IMPORT CHARGES

Prices, offers, and availability may change for future orders. Changes do not alter the agreed price of an accepted order.

Please review the currency, discounts, shipping charges, and taxes shown at checkout before paying. Promotion conditions and eligibility apply as displayed with the offer.

Import duties and customs arrangements are described in our Shipping Policy and any applicable checkout information. Where a duties-paid service is provided, the covered charges are handled under that arrangement.

If a carrier requests an unexpected import payment, contact hello@puffling.shop so we can review it.

You confirm that you are authorized to use your selected payment method.

SECTION 7 — PRODUCTION TIME

Our current estimated production time for made-to-order products is approximately 5–7 business days, unless another timeframe is stated for the product or agreed with you.

Production begins after payment and all necessary order information have been received.

Production time is separate from shipping time and excludes weekends and public holidays. If we become aware of a significant delay, we will contact you.

SECTION 8 — SHIPPING AND DELIVERY

Orders are prepared and dispatched from Hong Kong, China.

Estimated transit times begin after dispatch and do not include production. Destination-specific estimates, shipping charges, and free-shipping conditions are provided in our Shipping Policy and at checkout.

Delivery estimates are not guarantees. Customs inspections, holidays, weather, remote locations, and carrier disruptions may affect arrival.

Please provide a complete and accurate address. Additional costs may apply to resending an order returned because of incorrect customer-provided details, where permitted by law.

Tracking information is provided when available. If a delivery is delayed or missing, contact us for assistance. Dispatch does not remove any responsibility we retain under applicable law.

SECTION 9 — RETURNS, REFUNDS, AND ORDER PROBLEMS

Please refer to our Return and Refund Policy for return, cancellation, and refund procedures.

Restrictions on change-of-mind returns for personalized products apply only where permitted by law. Describing an item as handmade or made to order does not, by itself, remove statutory consumer rights.

If an item arrives damaged, defective, incorrect, or not as described, contact hello@puffling.shop. Please include your order number, a description of the issue, and photos or video where reasonably available.

Please contact us for return instructions before sending an item back. Our company mailing address is not a designated return address.

SECTION 10 — PRODUCT SAFETY AND CARE

Puffling minis are handmade collectibles recommended for ages 14 and over.

They contain small parts. Keep them out of reach of young children and pets. Do not place any part in the mouth or swallow it.

Squeeze gently and avoid pulling decorations. Keep products away from sharp objects, excessive heat, and open flames.

Our minis, including their decorations, can be gently washed with clean water. Avoid scrubbing or twisting, and allow them to air-dry completely. Do not machine-wash, tumble-dry, or apply heat to dry them.

Follow any additional care instructions supplied with your product. If a part becomes loose or you notice a safety concern, stop using the item and contact us.

SECTION 11 — INTELLECTUAL PROPERTY

Original content created for Puffling, including photographs, videos, text, and graphics, is owned by Xiong Corss Border Company LLC or used with permission, unless otherwise indicated.

Third-party trademarks and materials remain the property of their respective owners. Their appearance does not, by itself, imply affiliation or endorsement.

You may not commercially reproduce or exploit protected content without permission, except where permitted by applicable law.

SECTION 12 — REVIEWS AND CUSTOMER CONTENT

Please submit only content you own or are authorized to share. Reviews must reflect genuine experiences and must not be misleading.

When you submit a review for publication on our website, you permit us to display it and its accompanying content for that purpose. Formatting or moderation must not misrepresent your experience.

Sending us a private message, reference image, or order-support photo does not automatically authorize us to use it in advertising. We will obtain separate permission before using private customer content for promotional purposes.

We may moderate content that is unlawful, abusive, misleading, infringing, or unrelated to the Services.

SECTION 13 — THIRD-PARTY SERVICES

Our website may include third-party payment services, applications, social media features, or external links.

Those services may have their own terms and privacy policies. We do not control external websites. This does not exclude responsibilities we have under applicable law for services used to fulfill your order.

SECTION 14 — SHOPIFY

Shopify provides the ecommerce platform used by Puffling.

Your purchase agreement is with Xiong Corss Border Company LLC, trading as Puffling, not with Shopify.

SECTION 15 — PRIVACY

We handle personal information in accordance with our Privacy Policy.

Shopify and other service providers process information needed to operate the store, process payments, fulfill orders, and provide related services, as described in the applicable privacy notices.

SECTION 16 — ERRORS AND AVAILABILITY

We make reasonable efforts to maintain accurate product, price, availability, and delivery information.

If an error affects your order, we will contact you and handle any correction, cancellation, or refund in accordance with applicable law. We will not charge an increased price for an accepted order without your agreement.

SECTION 17 — PROHIBITED USES

You must not use the Services for fraud, unlawful activity, harassment, infringement, unauthorized collection of personal information, distribution of malicious software, or interference with security.

We may restrict access where reasonably necessary to address misuse. Such action does not remove your rights concerning an existing purchase.

SECTION 18 — WEBSITE AVAILABILITY

We do not guarantee uninterrupted or error-free access to the website.

Any permitted limitations concerning website availability do not remove product guarantees or consumer rights that apply by law.

SECTION 19 — LIABILITY

Each party’s liability is subject to applicable law.

Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

Your statutory remedies for defective, unsafe, or incorrectly described products remain unaffected.

SECTION 20 — DISPUTE RESOLUTION

If you have a complaint, contact hello@puffling.shop with the relevant details so we can try to resolve it.

This does not prevent you from using any court, consumer authority, or dispute-resolution procedure available under applicable law.

SECTION 21 — SEVERABILITY

If a provision is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

SECTION 22 — AGREEMENT AND WAIVER

These Terms, the policies referenced in them, your accepted order details, and any expressly agreed written specifications form the agreement concerning your purchase.

Nothing in this section excludes information or representations that applicable law makes binding.

Failure to enforce a provision on one occasion does not waive the right to enforce it later.

SECTION 23 — APPLICABLE LAW

The law applicable to these Terms and your purchase is determined by the relevant legal rules, including applicable conflict-of-laws rules.

Nothing in these Terms deprives you of mandatory consumer protections or rights to bring a claim in a court available to you under applicable law.

SECTION 24 — UPDATES

We may update these Terms and will display the revision date above.

Updates will not retrospectively change the terms of an accepted order without your agreement, unless required by law. We will provide additional notice where required.

SECTION 25 — CONTACT INFORMATION

Puffling
Operated by Xiong Corss Border Company LLC

Company principal office and mailing address:
75 E 3rd St Ste 7
Sheridan, WY 82801
United States

Email: hello@puffling.shop
WhatsApp: +86 133 3012 7272
Wyoming filing ID: 2026-002068063

Products are dispatched from Hong Kong, China. Please contact us for instructions before sending any return.