Refund policy
Because many Super Squisher products are individually handmade to order, our return policy differs between made-to-order products and non-custom, ready-to-ship products.
MADE-TO-ORDER AND CUSTOM PRODUCTS
Products created according to your selected style, animal model, or other available options are made specifically for your order.
Made-to-order and personalized products are final sale and are not eligible for returns, exchanges, or refunds due to a change of mind.
Please review your selections carefully before completing checkout.
Because every mini is individually shaped, decorated, and finished by hand, slight variations in color, size, shape, placement, expression, and decorative details are natural. Product photographs show examples of our previous work and do not guarantee that every detail will be identical.
These handmade variations are part of what makes each mini unique and are not considered defects.
ORDER CANCELLATIONS AND CHANGES
If you need to cancel or change an order, please contact us as soon as possible at a838549516@gmail.com.
We may be able to accommodate a cancellation or change if production has not yet started. Once materials have been prepared or production has begun, the order can no longer be canceled or changed.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order as soon as it arrives.
If your product arrives damaged, has a manufacturing defect, or is different from what you ordered, please contact us within 7 days of delivery at a838549516@gmail.com.
Please include:
• Your order number
• A description of the problem
• Clear photographs of the product and its packaging
We will review your request and, where appropriate, offer a repair, replacement, partial refund, or full refund.
If a return is required because the product is confirmed to be damaged, defective, or incorrect, we will provide return instructions and cover the reasonable return shipping cost.
Please do not return any product without contacting us first. Unauthorized returns may not be accepted.
ELIGIBLE NON-CUSTOM PRODUCTS
Non-custom, ready-to-ship products may be returned within 30 days of delivery.
To be eligible for a return, the product must be:
• Unused and in its original condition
• In its original packaging
• Accompanied by a receipt or proof of purchase
Customers are responsible for return shipping costs for eligible, non-defective returns. Original shipping charges are not refundable unless required by applicable law.
Before returning an eligible product, contact us at a838549516@gmail.com for approval and return instructions. The correct return address will be provided after your return request has been approved.
Please do not send a return to the address printed on the shipping parcel unless our customer service team specifically instructs you to do so.
NON-RETURNABLE PRODUCTS
The following products cannot be returned unless they arrive damaged, defective, incorrect, or applicable law provides otherwise:
• Made-to-order or personalized products
• Products damaged through misuse, alteration, improper care, sharp objects, excessive heat, water, or normal wear
• Products returned without their original packaging
• Sale or clearance products marked as final sale
• Gift cards
Please contact us if you are unsure whether your product is eligible for a return.
EXCHANGES
We do not offer direct exchanges for made-to-order or personalized products.
For an eligible non-custom product, the fastest way to receive a different product is to return the original product after approval and place a new order.
EUROPEAN UNION CUSTOMERS
Customers in the European Union generally have a 14-day right of withdrawal for eligible distance purchases.
However, this right may not apply to products made to the customer’s specifications or clearly personalized, including made-to-order products created according to selected options.
This exception does not affect your statutory rights if a product is damaged, defective, incorrect, or not as described.
REFUNDS
We will notify you after we receive and inspect an approved return.
If your refund is approved, it will be issued to your original payment method within 10 business days. Your bank or card provider may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at a838549516@gmail.com.
CONTACT
For questions about returns, cancellations, or refunds, contact: