Shipping policy
Last updated: August 6, 2026
SHIPPING POLICY
Thank you for shopping with Super Squisher. Every mini is individually finished by hand and carefully packaged before shipment.
PROCESSING TIME
Most Super Squisher products are handmade to order.
Our current processing time is approximately 5–7 business days. Processing begins after payment and all necessary order information have been received.
Processing time does not include weekends, public holidays, carrier transit time, or customs processing.
During holidays, product launches, or periods of high order volume, processing may take longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.
SHIPPING ORIGIN
All orders are prepared and shipped from Hong Kong, China.
SHIPPING DESTINATIONS
We ship to the United States, Canada, eligible European countries, the United Kingdom, Australia, New Zealand, the United Arab Emirates, Singapore, Malaysia, and other selected international destinations.
Available destinations are displayed at checkout. If a destination cannot be selected during checkout, shipping to that location is not currently available.
FREE SHIPPING
Free standard shipping is available on eligible orders of $45 USD or more shipped to:
• The United States
• Canada
• Eligible European destinations
The $45 threshold is calculated after discounts and before taxes.
Free shipping may not be available for remote areas, special delivery zones, or destinations that require additional carrier services. Eligibility and any applicable shipping charge will be displayed at checkout.
SHIPPING RATES
For orders that do not qualify for free shipping, available shipping methods and rates are calculated and displayed at checkout.
Rates may vary according to the destination, package weight, package size, and available carrier service.
ESTIMATED DELIVERY TIMES
After the order has been completed and dispatched, estimated carrier transit times are generally:
• United States: approximately 7 business days
• Canada: approximately 7–14 business days
• United Kingdom and eligible European destinations: approximately 7–15 business days
• Australia and New Zealand: approximately 8–18 business days
• United Arab Emirates: approximately 7–14 business days
• Singapore and Malaysia: approximately 5–10 business days
• Other supported destinations: approximately 10–25 business days
These estimates apply only after the 5–7 business-day production period.
For example, customers in the United States should generally allow approximately 12–14 business days from the order date for production and delivery.
Delivery times are estimates and are not guaranteed. Customs inspections, public holidays, severe weather, carrier delays, remote destinations, or events outside our reasonable control may extend delivery time.
ORDER CHANGES AND CANCELLATIONS
You may request an order change or cancellation within 24 hours of placing the order, provided that production has not started.
Because our products are individually handmade to order, changes and cancellations cannot be guaranteed once materials have been prepared or production has begun.
To request a change or cancellation, contact a838549516@gmail.com as soon as possible and include your order number.
ORDER TRACKING
When tracking is available, you will receive a shipping confirmation email after your order has been dispatched.
Tracking information may take 24–72 hours to update after the carrier receives the package.
Please ensure that the email address entered at checkout is correct and check your spam or junk folder if you do not receive the confirmation email.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address.
Please review your address before completing checkout. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after production has begun or the order has shipped.
Super Squisher is not responsible for packages delayed, returned, or delivered incorrectly because of an incomplete or incorrect address provided by the customer.
If a package is returned because of an incorrect address, refusal, failure to collect it, or an unsuccessful delivery attempt, additional shipping charges may apply before it can be resent.
CUSTOMS DUTIES AND IMPORT TAXES
Where supported by our shipping service, applicable import duties and customs charges are paid by Super Squisher through a duties-paid shipping method.
Customers should not normally be required to pay additional import duties upon delivery when a duties-paid service has been used.
Taxes or charges arising from inaccurate customer information, refusal of delivery, special local requirements, or circumstances outside the normal import process may remain the customer’s responsibility.
If a carrier or customs authority requests an unexpected import payment, please contact us at a838549516@gmail.com before making payment so that we can review the charge.
DELIVERY DELAYS
Carrier delivery dates are estimates. We are not responsible for delays caused by customs authorities, carriers, severe weather, natural disasters, transportation interruptions, public holidays, or other events outside our reasonable control.
A carrier delay does not automatically qualify an order for cancellation or refund.
If tracking has not updated for an extended period, contact us and we will assist with a carrier inquiry.
LOST, STOLEN, OR MISSING PACKAGES
If tracking shows that a package is delayed in transit, contact us so that we can help initiate a carrier inquiry.
If tracking shows that a package was delivered but you cannot locate it, please:
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Confirm that the shipping address on your order is correct.
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Check the delivery location and ask household members or neighbors.
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Contact the shipping carrier for delivery details.
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Contact us if the package still cannot be located.
Super Squisher is not responsible for theft or loss after a carrier confirms delivery to the address provided at checkout. However, we will provide reasonable assistance with a carrier investigation.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Customized and handmade products cannot be returned or exchanged because of a change of mind, minor handmade variations, or differences that remain within the selected animal model and overall style.
This does not affect your rights if an item arrives damaged, has a material quality defect, or is different from the item ordered.
Please inspect your order after delivery. If there is a quality problem or you received the wrong item, contact us as soon as possible at a838549516@gmail.com.
Please include:
• Your order number
• A description of the issue
• Clear photographs or video of the product
• Photographs of the outer and inner packaging when relevant
Do not dispose of the product or packaging until we have reviewed the issue.
Approved claims will be handled according to our Return and Refund Policy and applicable consumer law.
MULTIPLE PACKAGES
Items from the same order may occasionally ship separately. If this occurs, you may receive multiple tracking numbers and the packages may arrive on different dates.
CONTACT US
For questions about processing, shipping, customs, or delivery, contact:
Super Squisher
Email: a838549516@gmail.com